after logging in with my admin credentials, i got the following error message:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	java.util.Hashtable.put(Unknown Source)
	com.adventnet.servicedesk.home.util.LicenseReminderUtil.getDetails(LicenseReminderUtil.java:86)
	org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1201)
	org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
	com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
	org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
	org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
	org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
	org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
	org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
	org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
	org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
	com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
	com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
	org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
	com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
	com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)
	com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
	com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

note The full stack trace of the root cause is available in the - logs.

Our test license could be expired. It told me yesterday it would expire in 1 day. I already got the Enterprise-License, but I can't install it. If i stop the service and execute the run.bat from the bin-directory, it tells me "This copy is licensed to ..."

regards,

Daniel