I want to send an acknowledgment email to the requester when a request is created (not only when received)
Hi,
I can see how to acknowledge a receipt of an email to create a request, but I want to send an acknowledgment email to the requester when a request is created even if it is by Technician using the web interface etc . Currently, the requester gets an email upon receive but not on creation....Is there something I can turn on?
New to ADSelfService Plus?