Inline emails and notes

Inline emails and notes

Hi guys,

Starting to get the hang of this system now after 4 days of heavy use and am enjoying using it. I'd like to propose an idea, and I'll apologise now if it's already available as an option but I couldn't see it.

I would like to see the notes and the emails listed sequentially together in date order rather than having the emails separate from the notes.

When I am managing a ticket I will use emails, private notes, and public notes, I would like to be able scroll through all information on the ticket in the order in which it happened so that I can see what happened at each stage. With the separation of the emails from the notes I'm having to jump back and forth between them just in case there is information about the ticket I'd miss if I only looked at one of the lists.

Perhaps you could have this as an option under the admin area so that those who prefer to have emails and notes together in date order will be able to do so, where others that prefer to separate them can use the existing method.

Thanks!










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