Is it possible to avoid notifying techs when a ticket is created by a tech?
Greetings,
We've run into some help desk notification noise created by our notifications rules.
We have the following notifications:
- Alert the following technican(s) by e-mail when a new request is created.
- Alert technician by e-mail when a request is assigned.
- Alert(or Notify) technician by e-mail when there is a new reply from the requester.
- Send e-mail to technician when the request is reopened by the user.
- Alert group members by e-mail when a request is left unpicked in a group.
Things get noisy when a tech puts in a ticket and assigns it to himself. This will create an e-mail for all techs as well as an e-mail upon self-assignment.
It would be awesome if there was an option to enable a checkbox on the tech ticketing page which would disregard standard ticketing notifications if selected. Maybe some logic where if the logged in tech = the assigned tech, no notification is sent.