I've just been trialing SCP and I have a business rule setup that when a request is edited and assigned to certain support reps, the group is also assigned.

However I noticed that when I use the select and assign from the list of requests, the business rule doesn't work. It does work when I select the requests > click edit > and assign to support reps from there.

Do you know how it can be setup to auto assign to a group when a request is assigned from the requests list without going specifically into editing it?

Ta

Jami