Is there any way of removing default fields from the Requester template without removing them from the Technician's?
If I add certain fields to the Technician side of a template, I cannot remove them from the Requester template.
Specifically, it's the Priority field - I don't want requesters changing the priority, they'll just mark everything as URGENT/CRITICAL/DO IT NOW!!! even if it's really trivial. :)
Specifically, it's the Priority field - I don't want requesters changing the priority, they'll just mark everything as URGENT/CRITICAL/DO IT NOW!!! even if it's really trivial. :)