Java Exception has coccured

Java Exception has coccured

AD Self Service Plus Console returns error 'A Java Exception has occurred' and will not load
on Windows Server 2012 R2 in Windows XP (Service pack 3) compatibility mode
Updated Java to latest release (build 1.8.0_121-b13) with same result
Any ideas?
              New to ADManager Plus?

                New to ADSelfService Plus?