Known Issues List - Enhancements to make this a fantastic tool

Known Issues List - Enhancements to make this a fantastic tool

Having a Known Issues list should be applauded as it is the type of transparancy and accountability that all customers should hope for and expect from software Developers.  So, first, Bravo!  

I have two enhancement suggestions that really follow the spirit of continual improvement (ITIL practices) that would make this Known Issues list effective:

  1. List the earliest known build where the issue was detected - this is very important as it helps us narrow down whether it may be the issue we are suffering from 
    (NOTE:  This is better than posting the date the issue was added/updated, although that would be good too as it would help us sort the list so we don't re-read old listed items)
  2. Have a Description for the issue
  • Give instructions to reproduce the issue.  The descriptive title of the Known Issue is sometimes so obscure that you can't determine if it is the Known Issue you are looking for.  When this happens, we have no choice but to ensure you are working on our issue by escalating a new Community post or support ticket and using ManageEngine/Zoho support time for something you already know about in many cases. 
  • If you find out about more cases or circumstances that effect the issue, please update the issue Description
  • List workarounds (e.g. link to Community posts that provide workarounds)  
  • Allow up-voting on Issues so that your Team can understand the number of customers affected (or link to the Forum post that does perhaps)
              New to ADManager Plus?

                New to ADSelfService Plus?