Longer than normal service requests

Longer than normal service requests

Has anyone else been experiencing longer than normal response for service requests?

I attempted a phone call last week and waited about 15 minutes to talk with someone.  They were not able to help me and stated they would open a ticket and get back with me but never did.  I then opened a ticket for service yesterday morning and have received nothing but the automated response.

Response times used to be within 24 hours yet the past few requests have been quite long.  Anyone else experiencing this?
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