Ciao

Right now you can merge only two incident, but not two service catalogs or an incident to a service catalog or viceversa

Is it possible to implement this? obviously the old request will be kept as primary so all the SLAs will be referred to that.

These are the case that happend to me

sometimes users open two service catalogs for the same request or you have an service catalog opened and the user sent an email (at the end is an incident) for the same request.

Have the possibility to merge service catalog and an incident will be helpfull and quickly to manage the request.

Thanks

Regards

Stefano