Merged Requests
Dear,
I am looking for a way to easily view the merged requests, I've searched the forums, manual etc. though it seems there is no way to do other than reports. By policy, the closing rules are marked for technician, so no request can be closed unless the request is assigned. However, if you can't quickly search for a merged request, we would rather not merge, and if we don't we end up with quite a few duplicates going in tech. reports(which produces in accurate results, and an unfair report).
Sincerely.
I am looking for a way to easily view the merged requests, I've searched the forums, manual etc. though it seems there is no way to do other than reports. By policy, the closing rules are marked for technician, so no request can be closed unless the request is assigned. However, if you can't quickly search for a merged request, we would rather not merge, and if we don't we end up with quite a few duplicates going in tech. reports(which produces in accurate results, and an unfair report).
Sincerely.