We are currently working in the installation of SDP at one of our customers premises. We have successfully configured an SSL certificate, and the server has a secure access. Today, we tried to configure the mobile app so that users and technicians may enter remotely, but we received the following error message while trying to log in:

• login failed technician key not generated for the user

How should I generate the key? How is this process configured? I searched in the admin guide but did not found any useful. Please help us, as the app is needed.