I've created a template and I want the email from that template pulling information directly from the ticket. One of the fields is a multiline line I've added as an additional field. When I type in the field I'm able to include a space between each line however, when this field is pulled in to the email template is pulls all of the lines of text in as one paragraph.
It would be great if it keep the space between the sentences in the email template.
Example Additional Field:
Line 1 would be on the top.
Line 2 would be on the bottom, this shows it is a different sentence.
When using an email template pulling in this field it shows like:
Line 1 would be on the top. Line 2 would be on the bottom, this shows it is a different sentence