When I issue a request to create a ticket via REST, I would like to have the description field of the ticket to be multi-lined (ie separated with new lines)

In reading this

https://forums.manageengine.com/topic/add-multiline-resolution-via-api

I tried to format my payload to match, eg

{'OPERATION_NAME': 'ADD_REQUEST', 'TECHNICIAN_KEY': '12345-67890', 'INPUT_DATA': '<Operation><Details><requester>someuser</requester><subject>test subject</subject><description>Test line1 &lt;/br&gt; Test string 2 &lt;/br&gt; Test string 3</description><urgency>Low</urgency><site>somesite</site><group>somegroup</group><status>open</status>

<category>somecategory</category><technician>techuser1</technician></Details></Operation>'}

However the resulting ticket still has the description in one line:

Test line1 Test string 2 Test string 3 

when I was expecting

Test line1

Test string 2

Test string 3 

Any help would be appreciated.