i am trying to figure out the following scenario and any suggestion would be useful:
my company has acquired a smaller company. let's call my company, company1, and acquired company, company2.
Every company has it's own set of users and for some time every company will handle its own users, but using the same service desk, thus meaning that users form company1, should send requests to
support@company1.com, and recieve answers from the same email address, and users from company2 should send requests to
support@company2.com and receive answers from the same address.
I can only use one e-mail account in my e-mail settings, and both companies are service providers.
Adding a new instance of service desk for company2 is not an option.
I was trying with MSP Sites but there are no options for email settings on Site level
Did anyone find himself in situation like this or have any suggestion how to handle this situation