Multiple technicians picking up ticket

Multiple technicians picking up ticket

When a tech picks up a ticket and assigns to self, another technician can unknowingly pick that ticket up without a warning or anything. It does get confusing especially in a fast paced environment with multiple technicians trying to pick it up. Apparently there is a feature that's supposed to pop up saying its already assigned but it works 1/20 times. I've worked with older ticketing systems that notify the technician immediately if it already assigned. Anybody else have this issue?
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