My FWAnalyzer show 'no data available' while there are packet being sent from CP

My FWAnalyzer show 'no data available' while there are packet being sent from CP

Hi,

    Excuse me I'm new for FWAnalyzer with CP solution, I have some problem occurred with my FWAnalyzer, that it doesn't analyze the logs from my CheckPoint even if I notice the packet has been being sent from CP (see from Packet Count)
I have tried to remove and re-add my CP device in FWAnalyzer but there is nothing change, the problem still occurred. 

     Have any idea suggested ?

Thanks you
Best regards

Gale Sat
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