My Requests Summary

My Requests Summary

Hi,

I am configuring the Service Desk Portal and I was wondering if there was any way of modifying/removing these options so that they don't appear on the homepage (see below screenshot). For example, I don't want 'Pending' to refer to open requests, I would rather this was just called 'Open'. Also, I'm not sure what 'Waiting for Approval' or 'Waiting Update' actually do - I assumed 'Waiting Update' referred to when the technician changed the status to 'On Hold with user' but it doesn't. Can you please explain what these functions actually do and when they are used?


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