Need help setting up ticket Queues / Buckets.

Need help setting up ticket Queues / Buckets.

Hi All,

HELP!

We currently have the time to start setting up SDP for our users after two years of having SDP.

Issue is we have 3 - 4 teams in IT

In-house build application support
In-house build application Admin
In-house build application Training
IT Helpdesk
MIS Reporting

Is there a way i can setup Queues or buckets where techs can pick up jobs?

Thanks in advance for the great advice and tips. 
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