New asset process

New asset process

Hello

We are looking for a way to track assets in Service Desk Plus from the earliest moment possible - either from an asset list sent by the supplier, or upon the arrival of the boxes in the office.  This would mean importing assets before they are scanned by Asset Explorer.

Can anyone out there recommend a best practice way of doing this, ensuring Asset Explorer doesn't duplicate the assets when they are scanned?

Many thanks
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