Non Login Technicians
Hi,
Is there a way for non login technicians to view a task and close it after they resolved it.
We have limited license and would like to utilize the non login technicians however I can send notifications with them but could not login (when clicking the link) to further view and update it.
Additionally if they reply back to the email, SDP treat it as new incident request.
Please help. If my question is not clear I'll be happy to elaborate further.
Thanks
Is there a way for non login technicians to view a task and close it after they resolved it.
We have limited license and would like to utilize the non login technicians however I can send notifications with them but could not login (when clicking the link) to further view and update it.
Additionally if they reply back to the email, SDP treat it as new incident request.
Please help. If my question is not clear I'll be happy to elaborate further.
Thanks