Not able to send internal emails from with in SupportCentre

Not able to send internal emails from with in SupportCentre

Hi,

We have never been able to send internal emails from within our SupportCentre e.g. Business Unit email address is fleet.management@.............

If I try and send an email from within a ticket to fleet.management@..... with the reference # of the ticket I would like it to go into e.g.  
Request ID ##69861## 948WEF - Payout figure & Cancellation

The email will send from the outgoing ticket, but it never turns up in the ticket that the request ID #

We do have a rule in the attached location, but I took the email out and it did not make any difference.

any feedback would be welcome. 

Regards
Cathy

 


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