Notifications to requestor

Notifications to requestor

Hi Team,

In ServiceDesk Plus there is possibility to Acknowledge requester by e-mail when the request is updated. I'm looking for possibility to minimize such notifications to one only for the first update of the request. As soon as request is updated more there shouldn't be any notifications send to requestor.
Can you help me with this? Where I can configure this?
Currently, if this option is ON requestor receives a lot of mails for even some small changes and I need it to be only 1.

Waiting for your feedback.
Thanks,
Anna


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