On behalf of - Param set to "Department" - user cannot see requesters from the Department assigned

On behalf of - Param set to "Department" - user cannot see requesters from the Department assigned

Dear all,

We have activated on behalf of functionality with parameter set to department, and identified that users cannot see any other colleagues in their department, even if several users belong to the same Department from the AD extract.

It's simply blank, and changing department name in the CI tab doesn't do the trick.

Another question I have is if the Managers of a department are also included. Most of the times, people open tickets on behalf of their Managers.


Kind regards,
JS
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