Our company is evaluating Service Desk Plus, feature question

Our company is evaluating Service Desk Plus, feature question

I looked around for an answer, but only found related answers. My question might be too simple. 

Can we put an approval process between users and the help desk, to ensure that their issue is not training related and something their manager or supervisor can address instead of help desk? The person needing to approve of the process needs to be their supervisor. Is there a way to set this up? the closest answer i found was a service request that seems to have died on the vine.  https://forums.manageengine.com/topic/approval-settings#49000006951369


I hope this feature is possible, it would be a major reason that we did not choose this software for our company of about ~700 users. 
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