parsing requests made through email
Anyone have any luck / experience with parsing requests that arrive through email?
Here's an example:
HR normally emails the Help Desk when someone is hired. This gets dumped into the unassigned pile, using the "default template". I have created a template with a work flow and task assignments that go to the correct people automatically. It works perfectly when a request is entered by hand.
I would like to parse tickets as they come in. Based on the subject line, i'd like to tag it onto the correct template.
If anyone has any ideas, it'd be appreciated.
Jason
Here's an example:
HR normally emails the Help Desk when someone is hired. This gets dumped into the unassigned pile, using the "default template". I have created a template with a work flow and task assignments that go to the correct people automatically. It works perfectly when a request is entered by hand.
I would like to parse tickets as they come in. Based on the subject line, i'd like to tag it onto the correct template.
If anyone has any ideas, it'd be appreciated.
Jason