Picking up several requests at a time caused a merge action too

Picking up several requests at a time caused a merge action too

Hi,

Our technicians are reporting that in some cases, when they select several requests from the main view an use de drop down "action" menu to select "pick-up" the systems performs the pick up but ALSO a merge!



This is not happening everytime but it happens sometimes, which causes big confussion to customers.

Do you know why is this happening? Anyone there with the same problem?

@Database Name = Microsoft SQL Server@
@Database Version = 09.00.5057@
@Current Build = 9121@
@32 / 64 bit installation = 32@


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