Hi,
Our technicians are reporting that in some cases, when they select several requests from the main view an use de drop down "action" menu to select "pick-up" the systems performs the pick up but ALSO a merge!
This is not happening everytime but it happens sometimes, which causes big confussion to customers.
Do you know why is this happening? Anyone there with the same problem?
@Database Name = Microsoft SQL Server@
@Database Version = 09.00.5057@
@Current Build = 9121@
@32 / 64 bit installation = 32@