pictures/pics/images not sticking/dropping off

pictures/pics/images not sticking/dropping off

Hello All,
We have had a few instances where the requester has pasted a screenshot in the SD ticket description but the picture did not stick. It appears something like in the attachment.
This not only happens when we paste screenshots using snipping tool in the SD but also when replied through emails to SD. The reply gets appended and we can see the actual picture in the email but it gets appended like the attachment in the SD. Has anyone been facing the same issue? Do you know under what circumstances we see this issue and how it can be eliminated?

Thanks and Regards,
Kishore

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