Problem OP with SD plus MSP

Problem OP with SD plus MSP

Hello team

I have a problem with using Op manager 11400  with sd plus msp  8306, 
Integrate OpManager with ServiceDesk Plus


get this error
Unable to connect SDP. Error message from SDP : No such user is available in specified DOMAIN

what is the problem ?

thank a lot 
                New to ADManager Plus?

                  New to ADSelfService Plus?