Problem to refresh Google Authenticator code (PMPro Premium)

Problem to refresh Google Authenticator code (PMPro Premium)

Hello,

We have PMPro Premium Edition and we have a problem with Google Authenticator when we want to refresh the Google Autheticator code associated to our users.
We have tried to use the procedure "Have trouble using Google Authenticator?" but is not be successful, the page seems to be inactive; we have tried with doman\username or only username but the effect is the same.
How can we solve this issue?

Thank you,

Best Regards,

Tiziano
                New to ADManager Plus?

                  New to ADSelfService Plus?