Xerox copiers can be set to send alerts to a specific email address, when supplies are low, completely out and when there is a problem with the units. Is there a way to script the way ServiceDesk Plus handles this requests, and also to prevent SD+ to send a reply to them, since the machines do not allow the receipt of emails?

I would like to stop the system, from doing anything else when the email from the Xerox machine arrives.

I also thought of going into the helpdesk customizer section of the Admin module, and user the custom triggers. So far, I have not been able to get it to work.

Any ideas?