Product = Support Center Plus Category = REST-API Itegration Item = updateRequest Operation

Product = Support Center Plus Category = REST-API Itegration Item = updateRequest Operation


Hello,

I have integrated updateRequest REST API operation and works fine until I want to clear (delete content) 
a field that I have defined in a template (this field, is our own extension of the request).


The url for the request is http://rsesdplabo:8080/api/xml/updateRequest  ...  rsesdplabo=Our Server name ... it doesn't matter


In the BODY of the POST message I am writing this content:

OurFieldName=+&apikey=D4.....68&id=55

apikey = as usual 
id = Request Id 

OurFieldName .. is our own field defined on a Template 
OurFieldName=+  means to OurFieldName=' '

I have tried OurFieldName=%20 (other escape space for form url encoded) but it does not work either.

Has anyone had the same problem? How can I get the desired behavior?

In the meantime, I am using a sloppy workaround solution, using '.' instead ' ' :-(


José Luis

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