Purge / Clean Up Requesters
Hi,
We normally import all required requesters from Active Directory. However, there comes a time when we also have the requirement to add requesters at the time of logging a request.
Our problem is, when employees leave the organisation, they remain as requesters in the system. I'm looking for a way to clean up these requesters without needing to manually find and delete them from SDP. Does anyone know of a feature in the system to compare requesters against AD and delete / mark inactive those requesters that no longer exist?
I understand the importance of not deleting requesters if they have requests assigned to their name, but if they could be removed from the list of requesters displayed when logging a request that would be handy. Also, it would be handy if the imported and manually added requesters could be treated seperately - ie Mark inactive any requester that no longer exists in AD, but leave the manually added requesters alone, and delete / mark inactive these manually.
Any advice is appreciated.
We normally import all required requesters from Active Directory. However, there comes a time when we also have the requirement to add requesters at the time of logging a request.
Our problem is, when employees leave the organisation, they remain as requesters in the system. I'm looking for a way to clean up these requesters without needing to manually find and delete them from SDP. Does anyone know of a feature in the system to compare requesters against AD and delete / mark inactive those requesters that no longer exist?
I understand the importance of not deleting requesters if they have requests assigned to their name, but if they could be removed from the list of requesters displayed when logging a request that would be handy. Also, it would be handy if the imported and manually added requesters could be treated seperately - ie Mark inactive any requester that no longer exists in AD, but leave the manually added requesters alone, and delete / mark inactive these manually.
Any advice is appreciated.