Hi,
Is it possible to raise a service request via email commands? Currently, i can use a command to change the 'request type' to Service request, but this doesn't change the ticket as a whole still being an incident (evidence of this is the little incident icon, the fact i can 'convert to service request', and it doesn't appear in reportage for service requests)
If this is not possible, is this on your roadmap to provide?
In the meantime, i have been trying to think of alternatives;
1. Can i create a template rule that converts the ticket to a service request if the 'request type' = Incident?
2. Will the REST API allow me to automatically create service requests?
Cheers