Reminders
Hi,
We have some requests that need to be finalized after 3 months. Is there any reminder function on the IT Service Desk ?
I know you can resolve a request and set a status change date, or tasks (we dont use)....but is there any other method ?
Just for context we process temporary access for some users and don't want to close the request until we have removed the temporary access, so we've looked at a dedicated support queue etc. but just thought if anyone else had any ideas.
A
We have some requests that need to be finalized after 3 months. Is there any reminder function on the IT Service Desk ?
I know you can resolve a request and set a status change date, or tasks (we dont use)....but is there any other method ?
Just for context we process temporary access for some users and don't want to close the request until we have removed the temporary access, so we've looked at a dedicated support queue etc. but just thought if anyone else had any ideas.
A