The agent has been installed under C:\Program Files\AdventNet\ME\AssetExplorer\RemoteControl
3) When trying to start the Service.exe; a log file Service.log is created and contains following error:
a) one one workstation:
*****************************************************
Logging started on: 01-11-09
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17:17:34 StartServiceCtrlDispatcher failure, error code = 1310172
b) On another workstation, we found the same logfile containing this error code:
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Logging started on: 01-11-09
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16:54:50 StartServiceCtrlDispatcher failure, error code = 1244636
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Logging started on: 01-11-09
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16:55:41 StartServiceCtrlDispatcher failure, error code = 1244636
c) on a third workstations, remote control works fine, when installed via SD+.
The logfile then shows:
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Logging started on: 30-10-09
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19:54:06 Service Startup called
19:54:06 ServiceCtrlHandler registered successfully
19:54:06 Service status set to pending
19:54:06 Service Started successfully
19:54:06 InvokeMain begins.
19:54:06 Service status set to running
19:54:12 User clicks yes.19:54:12 @@@@@@@@@@@@@@@@@ Inside LaunchApplication Method @@@@@@@@@@@@@@@@
19:54:12 GetWinlogonProcessHandle : WTSGetActiveConsoleSessionId = 11203804
19:54:12 GetWinlogonProcessHandle : WinLogon Session ID : 11203804
19:54:12 GetWinlogonProcessHandle : WinLogon Process ID : 11203804
19:54:12 OpenProcessToken is 11204676 .
19:54:12 LaunchApplication : Opening process in DEFAULT Desktop!!
19:54:12 LaunchApplication : CreateProcessAsUser (zohomeeting.exe) succeeded !!
19:54:12 LaunchApplication :succeed (not a winlogon desktop) .
17:39:15 ServiceHandler..........17:39:15 ServiceHandler..........17:39:15 ServiceHandler..........17:39:15 Service Shutdown Called
17:39:15 Process Termination successful
and the directory C:\Program Files\AdventNet\ME\AssetExplorer\RemoteControl contains more files (i.e. some dll's which are not present in my installation)
What goes wrong? Perhaps, we are missing something.
What do I need to install the remote connect agent? How could it be done?
BTW: netsh firewall set service FILEANDPRINT has been done before
Please help! Thanks in advance.
Best regards, Marc Ludwig