repetitive "FCR unmarked "and "conversation ID xxx added..." logs

repetitive "FCR unmarked "and "conversation ID xxx added..." logs

Hello,

Although tickets have been closed , they are being  repeatedly opened. Sample logs are as  follows .

Regards,
Ertan

Created by System on 22/03/2017 22:44
Operation : CREATE , Performed by : System
Technician assigned to request through Tech Auto Assign
Updated by Murat Bayrak on 22/03/2017 22:51
Request Updated by Murat Bayrak
Request Type changed from None to Olay
Site changed from None to OSMANBEY
Group changed from Servis Masası Grubu to None
Category changed from None to HATA TEKNİK
Subcategory changed from None to İTHALAT
Item changed from None to GÜNCELLEME HATASI
Technician changed from Murat Bayrak to None
Time of technician assignment changed from 22/03/2017 22:44 to 22/03/2017 22:51
ISREAD changed from true to false

Resolution added by Murat Bayrak on 22/03/2017 22:51
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Updated by Murat Bayrak on 22/03/2017 22:52
Request Updated by Murat Bayrak
Group changed from None to Servis Masası Grubu
ISREAD changed from false to true
Time of technician assignment changed from 22/03/2017 22:51 to 22/03/2017 22:52
Technician changed from None to Murat Bayrak

Resolution updated by Murat Bayrak on 22/03/2017 22:52
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Closed by Murat Bayrak on 22/03/2017 22:52
Operation : CLOSE , Performed by : Murat Bayrak
Merge by System on 22/03/2017 22:54
Operation :Conversation added ,Performed by :System
Conversation ID 13768 is added as conversation for the request.
FCR by System on 22/03/2017 22:54
Operation :FCR UNMARKED, Performed by System
Closed by Murat Bayrak on 22/03/2017 23:23
Operation : CLOSE , Performed by : Murat Bayrak
Merge by System on 22/03/2017 23:24
Operation :Conversation added ,Performed by :System
Conversation ID 13769 is added as conversation for the request.
FCR by System on 22/03/2017 23:24
Operation :FCR UNMARKED, Performed by System
Closed by Murat Bayrak on 22/03/2017 23:57
Operation : CLOSE , Performed by : Murat Bayrak
Merge by System on 22/03/2017 23:59
Operation :Conversation added ,Performed by :System
Conversation ID 13770 is added as conversation for the request.
FCR by System on 22/03/2017 23:59
Operation :FCR UNMARKED, Performed by System
Closed by Murat Bayrak on 23/03/2017 08:30
Operation : CLOSE , Performed by : Murat Bayrak
Merge by System on 23/03/2017 08:32
Operation :Conversation added ,Performed by :System
Conversation ID 13774 is added as conversation for the request.
FCR by System on 23/03/2017 08:32
Operation :FCR UNMARKED, Performed by System
Closed by Murat Bayrak on 23/03/2017 08:37
Operation : CLOSE , Performed by : Murat Bayrak
Merge by System on 23/03/2017 08:38
Operation :Conversation added ,Performed by :System
Conversation ID 13775 is added as conversation for the request.
FCR by System on 23/03/2017 08:38
Operation :FCR UNMARKED, Performed by System
Updated by Evrim Destek on 23/03/2017 09:08
Conversation type updated by:
Notification ID 53510 changed from public to private.
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