Hello Team,

 I have an issue with a script when a ticket is reopen. We use web service, all requester reply a requester by email. 

When the requester reply, the status is not “Reopened”, “New TCS” or “New DSIRH”. If I test this script into service desk plus, it works. By email, it doesn’t work. The requester don’t have access to SDP. They only reply by email.

 Is this issue corrected with new version ? We have 9233 version.

 Regards

Sylvain