Reply emails not being sent

Reply emails not being sent

Hi,


Not sure if we are the only people seeing this behaviour, but recently, there have been times when our technicians have replied to an email within ManageEngine, only to find the email never got sent. If they go back into the incident the email is nowhere to be seen.


I got one of the technicians to demonstrate it to me the next time it happened and sure enough the email disappeared even though ManageEngine claimed to have sent it. This was in IE and I wasn't sure if it was an IE issue, so I got them to open Chrome and this time the email ok.


Has anyone else experienced this?


Many thanks


ManageEngine ServiceDesk MSP 9204 / MSSQL

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