Report Request

Our company is trying out ServiceDesk Plus. I have looked at the canned and custom report settings but can't find what I'm looking for. I have used Remedy for many years. I have setup Categories, Subs, and Items. I would like to run/schedule the below report weekly:

1. A Summary report showing the top 5, 10 or 20 CSI types of requests. I want this to be a high level executive summary/graph report. I don't need to see a summary which includes low volume problem types. Ideally only showing problem types which have occurred at least 5-10 times for a given interval (weekly or monthly).

2. A summary report to show weekly and monthly average response time (create time to close time). This can be broken down based on Sub and Items.. It also would be useful to see an Overall Average response time per week and month..

Thanks, Mickey

Centria Healthcare