Report showing calls resolved with a time period

Report showing calls resolved with a time period

We have shift teams that work 7am to 7pm and 7am to 7pm.

I would like a daily report that allows me to see how many calls were resolved in this period for the Resolver Group.

e.g. calls closed from 7am to 7pm today and calls closed 7pm yesterday to 7am today.

Thanks


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