Good Night,

I need a help at the time a report is generated in ServiceDesk Plus MSP.

Every month a report is generated which is recorded which was the time that the incident was in the status monitoring.

We know that the incident may go through several status, all these have a time limit status of care, and this limit can not be exceeded if it happens to exceed this deadline that is informed by a sign or e-mail.

Sincerely,

Peter