Requester Mobile App login

Requester Mobile App login

I'm having trouble getting requesters logged in to the mobile app.  I started by searching, and Googlefu led me here:   https://forums.manageengine.com/topic/requester-can-t-log-into-mobile-app

I already set the two permissions mentioned there in the settings, as per:




Technicians can log in just fine, assuming that an API key is generated for them.  Requesters get the message:  Login Failed.  Technician Key not generated for the users.

What else should I be looking for?

Thanks.


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