Requesters in EMail IDs to Notify Need to Update Request
In our organization, requesters that have been added to the email ids to notify field often need to comment or respond in some way to the ticket. I know that I can set a requester to be able to view all tickets in their department, but is it possible to allow that requester to add notes, reply, etc., on a request? I've looked and am thinking it might be done with an Organization Role, but have not yet tried this. Any suggestions would be helpful. Thanks.
We just went live on Monday, July 17, so we're still tweaking things but so far we are very well satisfied.
Ken Granger
Angie's list
Desktop Support Team Lead
ServiceDesk Plus Administrator
Ken Granger
Angie's list
Desktop Support Team Lead
ServiceDesk Plus Administrator