% Requests within SLA widget shows incorrect information

% Requests within SLA widget shows incorrect information

When I create a widget showing % Requests within SLA for current month vs previous month, the widget displays correct information upon creation.  But when I change dashboard to "View Mode" the current month SLA value calculates incorrectly.

I am using Data Column:  % of Requests within SLA (Actual) grouped by Created Time (Month & Year).  I am comparing Latest with Previous values.

Please assist - what am I doing wrong?

                New to ADManager Plus?

                  New to ADSelfService Plus?