Hi,

I am using the REST api of manageengine to create request in the system. As a technician I am using my api key generated to create request and implementing in an custom application.

But the issue I am facing is , any employee can use the custom application and create request but everytime the createdby parameter is assigned to me though the requester is different.

I want the requester name to be same to the parameter created by. How is it possible.

I tried to send <createdby></createdby> parameter in input xml but its not working. Is it because the technician key is mine.

Kindly suggest appropriate solution.