I have built a new VM to host a new install of SD+ and want to restore the configuration and data.  I've tried downloading the original version I installed on the old server, updated it to the same version as the old server and tried to restore from the backup I took yesterday.  

The backup appears ok but is in two parts. Is that normal?

When I try to restore the data and config from the backup files, I get a dialouge box that asks if I am restoring the data in production build.  I answer yes and the data extraction appears to take place but I do not get a "Done" when the extraction completes.  If I start the new install of servicedesk +, I can see none of the data or configuration I backed up.  Is there anything I can do to check if I've missed something??

I'm following this guide 

https://www.manageengine.com/products/service-desk/help/adminguide/general-features/restore-process.html

Thanks