retrieve template data dynamically
A custom templates is created from the ServiceDesk portal. Now I'm trying to add requests to the servicedesk plus using REST API .
At first , in my portal page , i present to the requester the names of all servicedesk plus services templates ( PC maintenance , slow in internet ,..... etc ) ,
I want when the requester select service template , my system retrieve the field's names to the selected template dynamically ( default fields
subject , description , priority ,
status ,..... and custom fields port_number , direct_manager_id , building_no , mobile_no ,.....etc) , the requester fill the template form my portal and add request to the servicedesk plus.
please how to achieve this ?
thank you very much