Over 70 % of service requests are raised through Emails, all of them are logged in as incidents and those are manually converted into service requests. This script will create service requests if the subject line contains the configured text. When the configured text is found, the incident request will be deleted and a new service request will be created using the configured template.

Go through the link below and feel free to post your queries as comments.

I'll be back next week with another useful script