Script Update Automatically Status between Dependent SR - Parent Request & Child Request
I am looking control status Status between Dependent service request where Parent and child to be updated between each other automatically and to matched accordingly
- for example When Child Set as Under Development - Parent will be Awaiting Development
- when Child set as Internal testing Parent Will Be Open
- when Parent Set as User Working Child status will be User Working
- When User Closed Parent Ticket, Child Ticket will be closed.
so how we can achieve this is essential Status Management between Business Analysis and Developers
Regards,
Ahmad Al Shami
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